Great deal and good location, but the terrible service from front desk staff and the rooms that are falling apart and smell like smoke (despite the apparently strict no smoking policy) make it feel not so worth it. Wouldn't stay here again

This was the WORST hotel experience I have ever had. I checked in on Monday afternoon and was given a room right near the front door. I explained that I was at a church conference and that I had to get up early and would get in late and asked for another room. Even though the parking lots were virtually empty I was told that there were no other rooms. I asked if when someone checked out could I switch and they hemmmed and hawwed. The first night the kids were running up and down the hallway until about 9 pm and then the room next door had their tv so loud it was like I was in the room with them. Then the radio was next. I complained to no avail. That was my experience every night of my stay until I threatened to call the police and suddenly the noise was handled. The water in my tub dripped LOUDLY the entire stay and I got no clean towels at all. Also when I checked in the refrigerator still had food from the last occupant. I would NEVER recommend this place to anyone. I would’ve gotten better sleep in my car. Then they said no compensation even though they acknowledged everything they happened . Then Bookimg.com said that they would handle the situation (after first assuring me that I would get a full refund when I called them at 11pm the night of my last day) so we will see what happens. I will keep you posted. Well I got a response from the owner the next day and it was the standard yada yada (I’m sorry for your experience and hope you give us another chance in the future ). In no way were the issues addressed nor was nor was there talk of staff training or compensation, just sorry try again. I came in one evening and they had blocked off the breakfast area and the kids (about 8 of them) were dancing and the adults were congregating and talking and laughing. And guess what, that area was directly in front of my room so I heard it all. If this is the way they conduct business in the customer service industry then clearly the staff and the owner need training and the Econo Lodge Brand needs to send someone out to do it . The clerk told me that they were independently owned, even so their customer service still represents the Econo Lodge Brand. Poor Econo Lodge ?

First room we got the AC did not blow cold. Asked for a new room, the next one was also not working properly and leaking to the point of a large puddle of watter soaked in the carpet all around that side of the room. The third room finally had decent AC, however the manager was very rude in the process and told us the other rooms would just be the same and gave attitude for asking to switch after we noticed the difference in temperature between rooms. He also had an issue with us asking for 2 keys as there are two of us sharing the room. Quality of rooms and service are terrible. Hot water worked with good pressure on the 2nd floor though.

Everything was decent. The water pressure in the shower is amazing but the temperature not so great. Water does not get hot. It stays lukewarm no matter how long you let the water run. The tub doesn’t allow you to run water in, it just drains right out, so no bubble baths! Lady at front desk is very nice and understanding! I would come back just to see her.

This was by far the best place me and my husband stayed in. The rooms were clean and spotless. Had the best customer service, the husband and wife are the most kindest people we know. Check in was easy. I'd say this is the best Econo lodge there is. Highly recommend this hotel. ????????????????????

ROACHES AND HORRIBLE SERVICE I stayed at this hotel for two weeks I spent a week in one room and everything was fine nothing special but nothing bad that all changed in week two I decided to renew my stay for another week and my room changed which wasn’t a big deal I got settled into my new room and everything was fine but I noticed a little bug on the bathroom sink but I didn’t think anything of it people walk through those doors all the time so a bug or two isn’t the end of the world I left for the weekend to hang out with friends and when came back I noticed roaches and not just one but 5 in 30 minutes i immediately checked my bags and packed up as quickly as possible and they gave me a free room change so i went to work the next day and when i came back my key wasn’t working and i guessed since I changed rooms suddenly they accidentally didn’t put my entire stay on the new room key so I went down to the old man at the front and asked for a new key and he asked for the room number and I gave me my old one on accident since I had only been in my new room one day he proceeded to get angry and say no one was in that room I then told him the correct room number and he said “don’t make me mad” two times I don’t know if he’s got anger issues or what but threatening a customer is out of line I suggest the women stay at the front because she was lovely but I didn’t even mention to them how in all 3 rooms the bathtubs weren’t cleaned before I checked in so I will NEVER be coming back if you want to bring roaches back home this is the place for you and as for the old man he needs either anger management or to treat PAYING customers better

The other reviews talking about a funky smell are true. There's the smell of mold/mildew all throughout the second floor, and your second floor room might smell like cat litter. The beds were comfortable and clean, but the desk chair was kind of gross. For longer stays, they only clean your room every three days, which could be a negative for some people. There was no card to hang outside your door to request service--you had to request extra service from the front desk. They have a pretty big roku TV in the rooms. There's only one washer/dryer located on the first floor, and it's quarters only. If you don't have quarters, or if you have a lot of laundry, I suggest checking out Peanut's Laundry just down the road. The shower would be hot/warm early in the morning, but it might be a bit cold later on. I didn't personally check out the breakfast, but I heard that it was mostly breads and that you had to make your own waffles using batter from a bottle. They're situated right next to Waffle House, so I'd suggest just heading over there for breakfast. The staff were polite and helpful. There are quite a few other hotels on the same strip. If the other lodgings are full, this isn't a terrible place to stay, but if you have other options, I'd go somewhere else. This location is great for visiting Atlanta, Helen, Savannah, and some locations in South Carolina. I'd recommend trying out Emma's Breakfast Cafe in Thomson, GA. Their grits were the best I had on my trip.

No smoking ? other than that, a very nice facility! The water pressure for the shower is immaculate! Had me running once it touched my back ? beds are quite comfy, and I found myself snoozing that alarm more than usual ? ? Book your room today!

This is the best place to stay in Augusta during your visit. Neat and clean hotel with bigger room space at low cost. Man and lady at front desk are awesome. They treated us like family members. Will be back again.

This place was horrible, the toilet seat was not even attached the room smelled, no breakfast, no coffee, the sheets were nasty, the towels were nasty. I will never go back.